Shipping / Return Policy
At My Tiny Feet, we take great care in crafting beautiful, personalised baby keepsakes to celebrate life’s most precious moments. Below you’ll find all the information you need regarding our shipping and returns policy.
Shipping Information
Processing Time
As all our products are handmade and personalised to order, please allow 3–5 working days for processing before dispatch. During busy periods, this may take slightly longer, but we will always keep you informed.
UK Delivery
We offer the following delivery options within the UK:
• Standard Delivery (Royal Mail 2nd Class) – FREE on all orders
Estimated delivery time: 2–4 working days after dispatch
• Express Delivery (Royal Mail 1st Class or Courier) – £4.95
Estimated delivery time: 1–2 working days after dispatch
International Shipping
We currently offer international shipping to selected countries. Delivery times and costs vary depending on location and will be calculated at checkout. Please note, international orders may be subject to customs charges or import duties, which are the responsibility of the customer.
Returns & Refunds
Because our products are personalised and made to order, we are only able to accept returns or offer refunds in the following circumstances:
Faulty or Damaged Items
If your order arrives damaged or there is a fault with your item, please contact us within 7 days of delivery with a photo and description of the issue. We will either send a replacement or issue a full refund.
Non-Personalised Items
For any non-personalised items, you may return them within 14 days of receipt for a full refund, provided they are unused and in their original condition. Return postage is the responsibility of the customer unless the item is faulty.
Personalised Items
Unfortunately, we cannot accept returns or offer refunds for personalised items unless they arrive damaged or with a manufacturing error. Please double-check all spelling, dates, and personalisation details before submitting your order.
How to Contact Us
For any questions about your order, shipping or returns, please email us at: info@mytinyfeet.co.uk
We aim to respond within 24 hours (Monday–Friday).
Thank you for shopping with My Tiny Feet!
We’re honoured to be a part of your family’s special memories.